The Power of Nice: How to Conquer the Business World With Kindness
By Linda Kaplan Thaler & Robin Koval
I always thought building a business was a dog-eat-dog world but Linda and Robin show that Nice works!
Women Make the Best SalesmenMarion Luna Brem
Marion tells the secret of great customer service: know your products and then make the meetings all about them.
Customer Satisfaction is Worthless, Customer Loyalty is Priceless
By Jeffrey Gitomer
Jeffrey has a lot of good books—others that I totally disagree with but this one really hits a home run when it comes to Customer Satisfaction.